Error: Wireless stuck on Acquiring Network Address forever under Windows XP - Event ID 1002

I got my new Dell laptop running Windows XP, which was working fine for about a month before the hard drive started clicking.  In anticipation of a hard drive crash, I had Dell send me a new drive and installed Norton Ghost (which I'm skeptical wasn't the culprit of my wireless network woes!).

Coincidentally, after I installed Ghost, my wireless network started hanging on "acquiring network address".  I have a Dell Latitude D830 laptop,the Dell 1505 wireless mini-card connecting to a Linksys Wireless G network router (which connects to Comcast Cable modem).  I'm not necessarily blaming Norton, but prior to the install, everything seemed to work fine - I had always been able to connect to my wireless network, now I couldn't - I got the message "acquiring network address" and it never got past that message.  In my Event Viewer, I had a bunch of System Error Events:

Event ID 1002

Source:DHCP

The IP address lease 0.0.0.0 for the Network Card with network address 001F3AC4FC79 has been denied by the DHCP server 192.168.1.1 (The DHCP Server sent a DHCPNACK message).

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Very strange since as you can see, the IP address was 0.0.0.0, so it seems that the Wireless network wasn't receiving a valid IP address lease from the wireless router...

 

I did all the standard diagnostics (and a few I learned from my hours googling):

* I clicked "repair" on the wireless connection.

* I deleted the wireless connection and re-added it and the WEP key.

* I deleted the wireless driver from the Device Manager (start-> run->devmgmt.msc) -> network adapters.

* I reinstalled all of the network drivers that came with the Dell laptop.

* I spent hours on the phone with Dell tech support as they tried to diagnose the problem...

The really strange thing was that I have another laptop that continued to be able to connect to the router without issue!!!  Furthermore, when I connected the Dell to the router directly with an ethernet cable, it received an IP address without issue - so clearly the TCP/IP stack seemed to be working, the DHCP client seemed good.  All the wireless drivers were reinstalled... I was at my wits end!

Another 5 hours on the phone with Dell wireless tech support going through the same items above, however this time, one of the supervisors started messing around with my Linksys, which ended up solving my problem:

1) They disabled the WEP (copy your WEP key in a text pad so you can recover it later), setting it to No Security.

2) They changed the channel (they had done this before but nothing seemed to happen).

3) They changed the name of the wireless router from my brilliantly named "linksys" to "test". 

4) They added back the WEP security.

5) They deleted and then added the wireless connection once again, making sure the WEP keys matched.

All of a sudden, the issue went away.  Perhaps it is a Windows XP Service Pack issue (around the same time I installed Ghost, I noticed an XP Service pack had automatically updated), perhaps randomly it was that another neighbor got a wireless WPA router (may have confilcted with my older Wireless G capability), or perhaps it was the router (I don't think that would be the case since it was properly handing out DHCP IP addresses to my other wirelessly connected computers)...

Whatever!  It was solved by slapping the router around, and that makes me happy, except for the two days I lost on spending time with tech support!!!

I post this for anyone who might stumble across somthing similar.  First try your router!

A Post Script: While my wireless network is now working, I'm getting a new strange Event in my Event Viewer - System Event now every minute - if anyone has any idea what this might be, please post!  Thanks.

EventID: 4201

Source: Tcpip

The system detected that network adapter \DEVICE\TCPIP_{9F21277B-70A4-46BA-9811-30AB78A59FA9} was connected to the network, and has initiated normal operation over the network adapter.

Print | posted on Thursday, September 11, 2008 3:03 PM

Comments on this post

# re: Error: Wireless stuck on Acquiring Network Address forever under Windows XP - Event ID 1002

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Thank-you!!! Worked straight away for me, been looking for a fix for this issue for ages....
Left by immorta on Jun 10, 2009 9:07 PM

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